Noor Grooming Lounge - Book Your Chair Online

1. Service Satisfaction

Our barbers aim to provide every customer with a clean, professional and satisfying grooming experience. If you are not satisfied with your haircut, beard grooming, styling, facial, or any grooming service, please inform our team immediately before leaving.

Please review your haircut or grooming service before leaving the lounge.
Any concern should be reported immediately after the service.
Our team may offer a reasonable correction where possible.
Customer satisfaction is important, but completed services are handled under this policy.

2. Completed Services

Since grooming services are personal services and cannot be returned after completion, refunds are generally not available once the service has been completed.

No refund is applicable after a haircut, beard service, facial, or grooming service is completed.
Changing your mind after service completion does not qualify for a refund.
Style results may vary depending on hair type, beard growth, face shape, and hair condition.
Customers should clearly explain their preferred style before the service begins.

3. Advance Payments

Some appointments, premium packages, event bookings, or special services may require advance payment to reserve the slot.

If Noor Grooming Lounge cancels your confirmed appointment, refund or reschedule may be offered.
If you cancel according to our cancellation rules, your advance payment may be adjusted to another appointment.
Refund processing time may depend on the payment method used.
Advance payments may not be refundable for last-minute cancellations or no-shows.

4. Service Correction

Instead of refunding completed services, Noor Grooming Lounge may offer a correction if there is a genuine service issue.

Correction must be requested within a reasonable time.
The correction must be related to the original service.
New hairstyle changes after completion may be treated as a new service.
Final correction approval depends on management review.

5. Non-Refundable Items

Certain items and offers are non-refundable once purchased, used, expired, or redeemed.

Completed grooming services.
Used grooming products.
Gift cards or vouchers redeemed by the customer.
Expired offers, discounts, coupons, or promotional packages.
Special event bookings cancelled too late.

6. Duplicate or Wrong Payment

If you believe you have made a duplicate payment or wrong payment, please contact Noor Grooming Lounge with valid payment proof.

Duplicate payments may be reviewed and refunded after verification.
Customers must provide transaction ID, date, amount, and payment screenshot if required.
Refund will be processed only after successful verification.
Bank or payment gateway charges, if any, may depend on the payment provider.

7. Customer Responsibility

To avoid misunderstanding, customers should communicate clearly with the barber before starting the service.

Show a reference photo if you want a specific haircut or beard style.
Discuss fade level, beard length, hair length, styling preference, and final look.
Inform the barber about sensitive skin, allergies, scalp issues, or previous treatments.
Ask questions before the service begins if you are unsure.

8. Management Decision

Any refund, correction, adjustment, or rescheduling request will be reviewed by Noor Grooming Lounge management.

Management decision will be final in refund-related matters.
Refunds are not guaranteed for personal preference changes.
We will always try to resolve genuine concerns professionally.
This policy may be updated when required for better customer service.

Important Notice:

Noor Grooming Lounge follows this Refund Policy to ensure fairness for both customers and professional barbers. Please communicate your expectations clearly before the service begins and report any concern immediately before leaving the lounge.

💳 Refund Policy