❌ Cancellation Policy

1. Appointment Cancellation

If you are unable to attend your appointment, please notify Noor Grooming Lounge as early as possible so we can offer the appointment to another customer.

• Appointments should be cancelled before the scheduled appointment time.
• Earlier notice helps us better manage our daily schedule.
• Customers can contact us by phone, WhatsApp, or through our website.
• There is no cancellation fee for regular appointments unless stated otherwise.

2. Rescheduling Appointments

Instead of cancelling completely, customers may request a new appointment date or time depending on availability.

• Rescheduling is subject to available barber schedules.
• Special event bookings may require advance notice.
• Preferred barber availability cannot always be guaranteed.

3. No-Show Policy

A "No-Show" means a customer does not arrive for their appointment and does not notify the salon beforehand.

• Repeated no-shows may affect future booking priority.
• Customers with repeated missed appointments may be asked to confirm future bookings.
• We encourage all customers to inform us if they cannot attend.

4. Late Cancellations

Late cancellations make it difficult to offer the appointment to another customer. Whenever possible, please inform us as early as you can.

• Same-day cancellations should be communicated immediately.
• Our team will always try to help you find another suitable appointment.
• Frequent late cancellations may reduce booking priority during busy periods.

5. Cancellation by Noor Grooming Lounge

In rare situations, Noor Grooming Lounge may need to cancel or reschedule an appointment because of unforeseen circumstances.

• Barber illness or emergency.
• Unexpected maintenance or technical issues.
• Power failure or safety concerns.
• Other unavoidable operational reasons.

Whenever possible, customers will be contacted immediately and offered the next available appointment.

6. Group & Special Occasion Bookings

For weddings, events, or multiple customer bookings, cancellations should be made as early as possible to allow schedule adjustments.

• Large bookings may require additional confirmation.
• Please contact the salon directly for changes to group appointments.

7. Customer Responsibility

Customers are responsible for keeping track of their appointment date and time. Please ensure that your contact information remains up to date.

• Provide a working phone number.
• Check your appointment details before visiting.
• Inform us immediately if you notice any booking error.